Bespoke Courses

To identify the barriers to effective customer care.  To identify improvements we can make to our customer care.

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Delivery: Seminar

Assessment:  Completion of workbook

Duration:  2 hours

The psychological process involved in dealing with death, basic strategies for dealing with the bereaved.

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Delivery: Presentation

Assessment:  Group discussion & checklist

Duration:  2 hours

To provide a general understanding of dementia. To understand how dementia may affect the client, their family and the client group. To recognise the different types of dementia, and appreciate the main signs and symptoms. To implement a person centred care approach to clients with dementia. To understand how behaviour is a form of communication. To contribute to effective two-way communication with individuals with dementia.

To equip care workers with the skills and knowledge to examine epilepsy and promote awareness of the condition, its symptoms and responses to individuals living with epilepsy.

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Risk assessment and risk management strategies are considered to enable staff to support service users.

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The course covers the following:

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• What is epilepsy and what causes it?

• Early seizure symptoms (warnings)

• The classification of seizures, and analysing the symptoms.

• Possible triggers.

• Risk assessment, what are the risk factors.

• How would you know if someone is having a seizure?

• Become familiar with different kinds of seizures.

• First aid advice for supporting people whilst having a seizure.

• Medication and Epilepsy

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Assessment: This unit is assessed through written and oral questions and professional discussion.

To equip care workers with the skills and knowledge of Peritoneal Dialysis, and follows the NICE guidelines for adults with a diagnosis of chronic kidney disease stage 5 who need or who are receiving renal replacement therapy.

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Factors that influence the choice of dialysis, and includes:

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Clinical and cost effectiveness of peritoneal dialysis in the community compared with:

1.Haemodialysis in the hospital (or other similar settings, such as satellite units) Haemodialysis in the community.

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Relative clinical and cost effectiveness of the different types of peritoneal dialysis:

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Automated, including AAPD (assisted automated peritoneal dialysis) CAPD (continuous ambulatory peritoneal dialysis).

Learners explore the support needs of service users and carers when peritoneal dialysis is started and when the type of renal replacement therapy should be switched, either to or from peritoneal dialysis.

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Techniques of peritoneal dialysis (the equipment, preparation for dialysis, ultra-filtration and fluid management, access and withdrawal).

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Identification and management of complications arising from dialysis management of acute presentation of CKD. The course also gives information on phases of PD, solution administration, documentation, fluid balance, catheter and exit site care, symptoms of peritonitis, and basic emergency procedures.

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Assessment: This unit is assessed through written and oral questions and practical demonstration.

Raise awareness of challenging behaviour.  Recognise causes and types of challenging behaviour.  Identify strategies to deal with the client presenting challenging behaviour.

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Delivery: Lecture and seminar

Assessment:  Completion of workbook

Duration:  2 hours

To enable you to write reports in a professional manner.  To understand how effective use of grammar can create the right impression and add impact to your report.  Key points and legislative requirements to include in report writing.

Delivery: Presentation

Assessment:  Completion of workbook

Duration:  2 hour

Explain the legislation that controls prescribing, dispensing, administration storage and disposal of medicines.  Identify the legal framework – how organisation’s policies and procedures reflect these.  Identify the classification of medicines.  Describe the process by which medicines are prescribed, dispensed, obtained by the individual and the worker’s role in this process.

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Delivery: Presentation

Assessment:  Group practical activity

Duration:  2 hours

To provide a definition of Abuse.  To understand the different categories of Abuse.  To understand the importance of SOVAC.  To understand the whistle blowing process.  To understand how to respond and report Abuse.  To understand the need for worker relationships.

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Delivery: Presentation

Assessment:  Short answer paper and case studies

Duration:  2 hours

To equip care workers with the skills and knowledge of Diagnosis and emergency treatment of Stroke.

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Starting with the FAST Test, learners are shown how to spot common, and not so common symptoms that indicate Stroke, including signs and warnings well in advance.

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To identify those at higher risk from both Stroke and TIA.

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More difficult to identify is the Transient Ischaemic Attack (TIA) or minor stroke.

About one in five people who have a TIA go on to have a stroke, so spotting a TIA can save lives and prevent long-term disability.

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Learners go on to explore the support needs of service users and carers when stroke has been diagnosed and discover the alternative types of treatment and therapy.

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Techniques of rehabilitation (including equipment, preparation and management) are investigated and prevention strategies are analysed.

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Assessment :This unit is assessed through written and oral questions, and professional discussion.